Account and security
Cannot sign in
Use the exact verified email and current password, then distinguish password errors from verification or lockout errors.
This guide applies when
- My email and password are rejected.
- Sign-in is temporarily unavailable.
- I return to the sign-in page.
What to do
- 1
Confirm Caps Lock is off and enter the full email address used at registration.
- 2
Use password reset if the password is uncertain.
- 3
After repeated failures, wait for the lockout period before trying again.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.