Authenticator code is rejected
Codes must come from the Wildland Exchange entry for the account shown on the verification screen.
For EveryoneHelp Center
What can we help you solve?
Search 75 guides covering every major Wildland Exchange workflow.
Browse by area
Start with the part of the application where the problem occurred.
Getting started
Choose the correct account path, finish setup, and understand the dashboard.
5 guides
Account and security
Email verification, sign-in, password reset, MFA, sessions, and access problems.
9 guides
Companies and personnel
Company membership, invitations, personnel profiles, roles, credentials, and locations.
8 guides
Resources and dispatch
Equipment records, resource types, agreements, dispatch centers, readiness, and transport.
9 guides
Operational needs and matching
Requests, need cards, availability, matching, responses, offers, and fulfillment.
14 guides
Field work and packets
Assignments, offline drafts, conflicts, receipts, maintenance, finance, and inspection packets.
6 guides
Documents and compliance
Uploads, scanning, visibility, versions, expiration, and compliance records.
5 guides
Equipment Exchange and jobs
Listings, saved searches, reports, job applications, and applicant review.
6 guides
Messages, notifications, and billing
Conversations, email delivery, notification preferences, membership, and capacity.
5 guides
Technical troubleshooting
Loading failures, browser issues, error pages, downloads, menus, and reporting a problem.
8 guides
All guides
Common problems and tasks
Cannot sign in
Use the exact verified email and current password, then distinguish password errors from verification or lockout errors.
For EveryoneChoose the right account path
Use one identity for personnel work, company management, or both. Do not create duplicate accounts.
For EveryoneCreate an operational request
One request can contain multiple independently matched personnel, transport, resource, module, and service needs.
For Company staffing manager, Incident operationsDocument upload fails
Private documents require a supported type, valid ownership scope, allowed file format, and successful storage.
For EveryoneEquipment Exchange listing will not publish
A listing needs a seller identity, category, title, description, location, condition, terms, and required disclosures.
For EveryoneError 500 or something went wrong
A server error should include a privacy-safe request reference that identifies the failed request.
For EveryoneFinish a personnel profile
Personnel profiles drive role, qualification, distance, availability, and pay matching.
For PersonnelFinish company setup
Create the company identity first, then add personnel, resources, agreements, and operational coverage.
For Company owner, Office personnelNo matches for a need
A match requires compatible type or role, dates, status, location, availability, and any hard requirements.
For EveryoneOffline draft will not sync
Field drafts stay on the device until connectivity returns and the server accepts the current record version.
For PersonnelPage keeps loading or appears blank
A stale browser asset, interrupted request, extension, or server error can prevent the page from rendering.
For EveryonePermission denied or tool missing
Company and platform tools are limited by active membership and explicit permissions.
For EveryoneReport a problem effectively
A complete, privacy-safe report makes troubleshooting faster without exposing secrets or protected records.
For EveryoneResource type is not found
The resource picker searches canonical USFS, CAL FIRE, module, transport, and support types.
For Company equipment managerVerification email did not arrive
Check the address and mail routing before creating another account.
For EveryoneA selected component did not create a need card
Every missing component should create an independently configurable item.
For EveryoneAdd a company resource
Create the unit with a canonical type and unit number, then complete the type-specific pop-open configuration.
For Company equipment managerAgreement or readiness is incomplete
Readiness depends on current agreement details, required answers, documents, and review status.
For EveryoneAvailability invitation is missing or invalid
Invitations are scoped, time-limited, and may already have a response.
For EveryoneAvailability is not visible or matchable
Availability must be active, within its time window, visible to the intended audience, and owned by the correct provider.
For EveryoneCannot add or manage personnel
Personnel management requires recruiting or full-administrator permission.
For Company owner, Office personnelCannot apply for a job
Applications require a signed-in personnel account, a profile, and a published job accepting applications.
For EveryoneCannot edit the company profile
Editing requires company-profile or full-administrator permission.
For Company memberCheckout or subscription update fails
Billing changes require an enabled provider, authorized billing role, and a completed hosted checkout or portal return.
For Company owner, Billing managerCompany invitation did not arrive
An invitation can be accepted by email link or invitation code.
For Company owner, Office personnelCompany is not visible after sign-in
A company appears only when the account has an active membership or created it.
For Company memberCompare or accept offers
Offer comparison preserves component coverage, provider terms, documents, and partial acceptance.
For EveryoneCompliance record is expired or unverified
Compliance status distinguishes company-reported, documented, reviewed, expired, and unverified information.
For EveryoneDispatch center or agency profile is missing
Dispatch relationships and agency readiness profiles are configured separately from physical identity.
For EveryoneDocument is not visible to the expected person
Visibility follows document ownership and explicit sharing scope.
For EveryoneDocument scan is pending or rejected
New versions are not downloadable until malware scanning reaches an allowed result.
For EveryoneDownload, preview, or print does not work
Browser download blocking, document scan status, permissions, or a missing generated file can stop output.
For EveryoneEmail notification was not received
Email can be delayed, suppressed after delivery failures, or disabled by preference even when an in-app notification exists.
For EveryoneError 403 or forbidden
A 403 usually means the signed-in account lacks permission or a security check rejected an old form.
For EveryoneError 404 or record not found
A 404 can mean the address is wrong, the record was removed, or the record is intentionally hidden from your account.
For EveryoneField finance export is incomplete
Finance archives use reviewed daily records, accepted expenses, receipts, and the selected incident window.
For Company owner, Office personnelFind tools on the dashboard
The dashboard and menu change with your profile, company membership, and assigned permissions.
For EveryoneFuel fields appear unexpectedly
Fuel type and minimum tank capacity should appear only for fuel support or a swamper bringing fuel support.
For EveryoneFulfillment is incomplete or incorrect
Each accepted request item creates a fulfillment record that tracks the committed component.
For EveryoneIn-app notifications are missing
Notifications are created for supported events and can be marked read or filtered by account context.
For EveryoneInspection packet will not generate
Packet generation depends on a supported resource, current template, required company data, and accessible documents.
For EveryoneInvitation code is invalid
Codes can expire, be revoked, or belong to a different signed-in email.
For EveryoneJob application or applicant is missing
Applicants appear to authorized managers only after a valid application is submitted.
For EveryoneListing photo or attachment is missing
Listing media must be supported, successfully uploaded, and associated with the correct listing.
For EveryoneLocation or travel distance is not working
Private matching location is used for distance calculations but is not shown publicly.
For EveryoneLost authenticator or recovery codes
Use the audited MFA reset process instead of creating another account.
For EveryoneMatches are too far away or irrelevant
Ranking considers structured compatibility, distance, availability, pay, and provider constraints.
For EveryoneMembership capacity or plan access is wrong
Person membership, company subscription, sponsorship, resource capacity, and permissions are separate controls.
For EveryoneMenu is cut off or will not open
The mobile menu should scroll within the viewport, including full-screen browser modes.
For EveryoneMessage will not send
A conversation must have a valid marketplace, job, need, or support context and participants you may contact.
For EveryoneOffline draft conflicts with a newer record
A conflict means the server changed after the device saved its local draft.
For EveryoneOperational request will not publish
Publishing is blocked until every selected need item has its required structured fields.
For Company staffing manager, Incident operationsPassword reset email did not arrive
The reset screen does not reveal whether an address has an account.
For EveryonePersonnel is not appearing in matches
Matching uses structured roles, availability, distance, credentials, and pay preferences.
For Personnel, Company staffing managerReceipt or field upload fails
Uploads require an allowed file type, usable size, stable connection, and a record you can access.
For EveryoneRecurring or standing request did not run
Recurring schedules create occurrences only while active and within their configured window.
For EveryoneReplace or correct a document
Replacing creates a version history; archiving removes the active record without erasing its audit trail.
For EveryoneReport a listing
Use the structured report workflow for prohibited, misleading, duplicate, or unsafe marketplace content.
For EveryoneRequired staffing role is not available
Roles are filtered by the selected company resource and operational capability catalog.
For EveryoneResource capacity limit is reached
Company membership capacity controls how many active physical resources can be managed.
For Company owner, Billing managerResource or package is not available in a request
Request options come from the canonical catalog and the company's supported resources and templates.
For EveryoneResource save-progress message stays open
The confirmation should dismiss automatically or with its close control without blocking work.
For EveryoneResource status will not change
Lifecycle changes are recorded and may be blocked by assignments, ownership, or invalid transitions.
For EveryoneRespond to a need as personnel or a provider
Personnel responses and provider offers are structured separately and can cover one or several request items.
For EveryoneRole or credential is missing
Operational capability must be selected from the structured catalog to participate in matching.
For EveryoneSaved listing or search alert is not working
Saved listings and search alerts require a signed-in account and active notification preferences.
For EveryoneSession expired while working
Long idle periods or security changes can end a session and invalidate a form submission.
For EveryoneSupported browsers and device settings
Current Chrome, Edge, Safari, and Firefox are expected to support the application when cookies and JavaScript are enabled.
For EveryoneToday's assignment is not visible
Today's Assignment appears only for linked personnel with an active assignment covering the current time.
For Personnel, Incident operationsTransport plan or pilot vehicle is incomplete
Oversize transport matching uses equipment dimensions, route needs, operator status, and pilot-vehicle support.
For EveryoneTrusted browser is not recognized
The 30-day option depends on the same browser profile and a valid protected cookie.
For EveryoneUnderstand the staging preview
The staging banner means the current deployment is for synthetic testing and must not contain real records.
For Company owner, Platform administratorVerification link is invalid or expired
Verification links are single-purpose and expire for security.
For EveryoneWrong fields appear for a resource type
Mileage, engine hours, pump hours, dimensions, staffing, and attachments must follow the selected canonical type.
For Company equipment manager