Account and security
Lost authenticator or recovery codes
Use the audited MFA reset process instead of creating another account.
This guide applies when
- My phone was replaced.
- I no longer have the authenticator entry.
- Recovery codes are unavailable.
What to do
- 1
Choose Lost your authenticator and recovery codes on the verification screen.
- 2
Complete the reset request with enough information for the authorized reviewer.
- 3
After approval, sign in and enroll a new authenticator before using protected tools.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.