Account and security
Permission denied or tool missing
Company and platform tools are limited by active membership and explicit permissions.
This guide applies when
- I see permission denied.
- A button or menu item another user has is missing.
What to do
- 1
Confirm the correct account and company are active.
- 2
Ask a primary owner or full administrator to review the specific permission you need.
- 3
Sign out and back in after a membership or permission change.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.