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Wildland ExchangeThe private wildland fire network.
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Technical troubleshooting

Report a problem effectively

A complete, privacy-safe report makes troubleshooting faster without exposing secrets or protected records.

This guide applies when

  • I tried the guide and the problem continues.
  • I need application support.

What to do

  1. 1

    Provide the page address, local time, signed-in email, browser, device, and exact action taken.

  2. 2

    Include the visible error text and request reference, plus a screenshot with private data removed.

  3. 3

    Never send a password, authenticator code, recovery code, API key, payment data, or unredacted private document.

Still stuck?

Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.

Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.