Operational needs and matching
Resource or package is not available in a request
Request options come from the canonical catalog and the company's supported resources and templates.
This guide applies when
- The resource I need is absent.
- A package template does not appear.
What to do
- 1
Search the canonical resource and package names, including agency abbreviations.
- 2
Confirm the company resource or package template is active and available to your membership.
- 3
Report a missing canonical option rather than describing the entire need in notes.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.