Technical troubleshooting
Supported browsers and device settings
Current Chrome, Edge, Safari, and Firefox are expected to support the application when cookies and JavaScript are enabled.
This guide applies when
- A feature works on one device but not another.
- Location, offline drafts, or dialogs do not work.
What to do
- 1
Update the browser and operating system, then enable JavaScript and first-party cookies.
- 2
Allow location, downloads, or pop-ups only when the feature requires them.
- 3
Avoid embedded social-media browsers for authentication, uploads, and offline field work.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.