Documents and compliance
Compliance record is expired or unverified
Compliance status distinguishes company-reported, documented, reviewed, expired, and unverified information.
This guide applies when
- A public compliance record shows expired.
- Readiness does not recognize a renewed document.
What to do
- 1
Open the underlying private document and verify effective and expiration dates.
- 2
Replace the document when renewed, then complete any company review step.
- 3
Allow the public record to show uncertainty rather than marking evidence reviewed before verification.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.