Documents and compliance
Document upload fails
Private documents require a supported type, valid ownership scope, allowed file format, and successful storage.
This guide applies when
- The document form rejects the file.
- The upload finishes but no document appears.
What to do
- 1
Select the correct document type and owner before choosing the file.
- 2
Confirm the file opens, is not password-protected when processing is required, and is within the allowed size.
- 3
Retry once on a stable connection, then report the time, file type, and page without sending the private file through ordinary email.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.