Documents and compliance
Document is not visible to the expected person
Visibility follows document ownership and explicit sharing scope.
This guide applies when
- A company member cannot see a document.
- A personnel document appears only to its owner.
What to do
- 1
Open the document and confirm whether it belongs to a person, company, resource, agreement, or assignment.
- 2
Review sharing and the viewer's active membership permissions.
- 3
Do not upload a duplicate under a broader owner merely to change access.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.