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Operational needs and matching

Fulfillment is incomplete or incorrect

Each accepted request item creates a fulfillment record that tracks the committed component.

This guide applies when

  • A request still shows open after acceptance.
  • The wrong quantity or component was fulfilled.

What to do

  1. 1

    Open Fulfillments and locate the request item, provider, and accepted offer line.

  2. 2

    Confirm the committed quantity, dates, and status.

  3. 3

    Do not duplicate acceptance to fix a mistake; correct or close the existing fulfillment with an audit note.

Still stuck?

Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.

Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.