Operational needs and matching
Fulfillment is incomplete or incorrect
Each accepted request item creates a fulfillment record that tracks the committed component.
This guide applies when
- A request still shows open after acceptance.
- The wrong quantity or component was fulfilled.
What to do
- 1
Open Fulfillments and locate the request item, provider, and accepted offer line.
- 2
Confirm the committed quantity, dates, and status.
- 3
Do not duplicate acceptance to fix a mistake; correct or close the existing fulfillment with an audit note.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.