Companies and personnel
Company is not visible after sign-in
A company appears only when the account has an active membership or created it.
This guide applies when
- My company profile is missing.
- I was invited but cannot see the company.
What to do
- 1
Confirm you accepted the invitation while signed into the intended account.
- 2
Check that the invitation email matches the signed-in email.
- 3
Ask a company owner to confirm the membership is active rather than sending duplicate invitations.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.