Field work and packets
Receipt or field upload fails
Uploads require an allowed file type, usable size, stable connection, and a record you can access.
This guide applies when
- A receipt remains pending.
- The upload returns an error.
- The photo does not appear.
What to do
- 1
Confirm the file opens locally and use a supported image or PDF format.
- 2
Reconnect and retry from the original field record.
- 3
Check the pending upload status before uploading the same receipt again.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.