Staging previewUse synthetic information only. Real worker and company records are not permitted yet.
Wildland ExchangeThe private wildland fire network.
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Messages, notifications, and billing

Checkout or subscription update fails

Billing changes require an enabled provider, authorized billing role, and a completed hosted checkout or portal return.

This guide applies when

  • Checkout is unavailable.
  • The subscription did not update after returning.
  • Billing is disabled.

What to do

  1. 1

    Confirm you have billing or full-administrator permission.

  2. 2

    Do not enter payment information when the staging banner or billing-disabled notice is present.

  3. 3

    For an enabled provider, return through the hosted checkout flow and wait for the verified webhook update.

Still stuck?

Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.

Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.