Messages, notifications, and billing
Email notification was not received
Email can be delayed, suppressed after delivery failures, or disabled by preference even when an in-app notification exists.
This guide applies when
- The site shows a notification but no email arrived.
- Emails stopped after previously working.
What to do
- 1
Check Spam, Junk, quarantine, and mailbox forwarding.
- 2
Open Notification settings and confirm email is enabled for that event.
- 3
Report repeated non-delivery so an administrator can review privacy-safe delivery and suppression records.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.