Messages, notifications, and billing
Membership capacity or plan access is wrong
Person membership, company subscription, sponsorship, resource capacity, and permissions are separate controls.
This guide applies when
- The plan is active but a tool is missing.
- Capacity does not match the package.
What to do
- 1
Open Membership and capacity for the affected company or person.
- 2
Compare subscription status, capacity band, sponsored seats, and the user's company permissions.
- 3
Do not create duplicate accounts or resources to work around a capacity problem.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.