Messages, notifications, and billing
Message will not send
A conversation must have a valid marketplace, job, need, or support context and participants you may contact.
This guide applies when
- The send action fails.
- I cannot start a conversation from a record.
What to do
- 1
Confirm you are signed in and still have access to the source record.
- 2
Keep the message within the purpose of the conversation and remove unsupported attachments.
- 3
Reload Messages and check whether the message was already sent before retrying.
Still stuck?
Include the page address, local time, signed-in email, browser and device, the exact action taken, and any visible request reference. Remove private information from screenshots.
Never send a password, authenticator or recovery code, API key, payment information, or an unredacted private document.